Dear Customers,
Following our last communication on the
subject, at BMIT Technologies, we continue to monitor the situation and we are
continuously taking actions in line with our business continuity plans, company
health and safety policy and any recommendation issued by the Malta Public
Health authorities.
The following is another reminder and update,
we kindly urge you to take note of and to follow.
DATA CENTRE VISITS
- We continue to
restrict visits to our data centres to emergency situations only;
- As from Monday
April 13th we require that all individuals visiting any of our
facilities MUST wear a mask. Such mask needs to be worn for the duration of the
entire visit. It must be correctly worn, ensuring it covers the mouth and nose,
and must be securely tied to
minimize any gaps between the face and the mask;
- We need to be
informed at least 72 hours prior to calling on-site;
- We reserve the right
to reject visit requests if, in our reasonable opinion, such visit poses a risk
to our employees;
- We strongly suggest
leveraging our technicians via remote hands and eyes;
- If a visitor to our
datacentres has been to any of the countries listed here, s/he will only be
allowed in our data centres only after 14 days of arriving back to Malta,
showed no sign of illness and confirmed that s/he has followed
the guidelines
issued by the local health authorities in terms of quarantine and travelling;
- Prior to be allowed
entrance, each visitor will be:
- Required
to sign a form declaring that s/he has abided to the above instructions and guidelines;
- Screened
by means of thermal non-contact cameras or thermometers. We will only read the temperature,
and not record it, and will not allow access if the visitor’s temperature
exceeds 37°C, you will not be allowed to enter, no exceptions. Our suggestion
is that you will immediately proceed to contact a medical specialist;
- In addition to the
above, all visitors will be asked to certify that they:
- Do
not have cold or flu-like symptoms;
- Have
had no known contact with someone who has been diagnosed with COVID-19;
- Will
keep visits to the least time possible;
- Will
adhere by all appropriate health and safety measures;
- Will follow all social
distancing directions as directed by BMIT Technologies NOC
Technicians.
DATA CENTRE DELIVERIES
Unfortunately, we are still frequently
receiving a considerable number of deliveries, not related to break and fix
situations. May we remind you to restrict deliveries to such
situations only.
Any
delivery must be properly announced prior to being sent
and we reserve the right to refuse unannounced deliveries. In all cases, deliveries must be handled by your courier and as instructed by the BMIT Technologies NOC technician on site.
SUPPORT AND DELIVERIES AT CUSTOMERS’ PREMISES
BMIT Technologies
will be limiting physical on-site support or deliveries to
emergency or special circumstances only.
Each such request will be approved on a case-by-case basis.
Our service desk and remote support
capabilities have been further strengthened to
extend as much as possible such support.
In the vast majority of cases, we believe we are
able to provide assistance through remote means.
Please note that as the situation
is continuously evolving, current procedures
and guidelines may be changed at any time.
We greatly appreciate your understanding and
cooperation throughout this current situation. Please visit our COVID-19 page for the latest
information.
