Digital Services Act Information

Last updated on 06/08/2024

What is the EU Digital Services Act (DSA)?

The Digital Services Act (‘DSA’) is part of the European digital regulation strategy which aims to prevent illegal and harmful activities online and the spread of disinformation. It ensures user safety, protects fundamental rights, and creates a fair and open online platform environment.

BMIT DSA Single Point of Contact

Under the DSA, BMIT ltd is required to designate a single point of contact to enable communication on matters relating to the DSA, with Member States’ authorities, the European Commission and the European Board for Digital Services. In addition, recipients of our services are to contact us on the same point of contact on matters relating to the DSA.

These parties may contact BMIT regarding the DSA on the email address: support@bmit.com.mt

Communications with the above-noted email address should be made in English.

Report illegal content

If you want to report an abuse or illegal content, we strongly recommend communicating your complaint directly to the content publisher. Please note, that BMIT does not review, manage, or otherwise control content creation by our customers when BMIT provides Hosting and Connectivity services. Requesting BMIT to take down content may not permanently resolve content being delivered from the content publisher’s origin.

To submit or report an abuse under DSA please fill out this FORM or reach out to support@bmit.com.mt

In cases of serious illegal content, especially those that may require public law enforcement, such as complaints relating to child abuse or incitement, you should report your compliant to the relevant authorities.

For users in Malta, here are some key contacts:

Child Abuse: If the content involves child abuse, use the Maltese Child Web Alert portal or contact the Malta Police Force to report the abuse.

Cybercrime: For other forms of illegal online activity, such as cybercrime, contact the Malta Police Force to report abuse.

Consumer Protection and Product Safety: For issues related to consumer protection and product safety, contact the Office for Consumer Affairs or the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority (MCCAA).

First Name*

Last Name*

Email*

Phone*

Address*

Country*

Location of unauthorised content*

Provide an explanation of why you consider the content to be illegal*

Please note, BMIT does not review, manage, or otherwise control content creation by our customers. We provide cloud infrastructure and connectivity services which are operated by our customers. Requesting BMIT to take down content may not permanently resolve content being delivered from the content publisher’s origin. For permanent resolution, we strongly recommend that you also communicate your complaint directly to the content publisher.

To submit a complaint to BMIT, please provide the information requested above. All fields are required in order for us to process your report. Please be aware that we reserve the right to reject reports that are incomplete, unclear, or incorrect.

By submitting this information and clicking “Submit,” You are stating under penalty of perjury that:

I am the owner, or an agent authorized to act on behalf of the owner, of certain intellectual property rights; and

I have a good faith belief that the listings identified below offer items or contain materials that are not authorized by me, my agent, or the law

Terms and Conditions

Our hosting terms and conditions and acceptable use policies can be found here. All users of the BMIT products and services are required to read the Acceptable Use Policy prior to their use.

The same terms and conditions are provided to customers of our connectivity services

Appealing Illegal Content enforcement

If you believe this enforcement against your account was issued incorrectly or that your content was removed in error, you may reply to this notification.

If you wish to contest our decision further, you may be able to follow the dispute resolution clauses included in our MSA or utilize other legal methods for seeking redress, including the out-of-court dispute settlement process established by the DSA.

Annual Transparency report

Our first annual transparency report will be published in accordance with the DSA. Our report will include relevant data regarding the reporting, evaluation and takedown of any illegal content in the preceding year, as required under the DSA.